hibajjee Terms & Conditions

1.1 Agreement to These Terms

By accessing, browsing, registering an account on, or placing any bet or wager through hibajjee, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety. These Terms & Conditions apply to all visitors, registered users, and players on the hibajjee platform.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using hibajjee and, if applicable, close your account by contacting our support team at support@hibajjee.

1.2 Entire Agreement

These Terms & Conditions, together with hibajjee's Privacy Policy, Responsible Gaming Policy, Bonus Terms (as published from time to time), and any other rules or policies published on hibajjee, constitute the entire agreement between you and hibajjee with respect to your use of the platform. In the event of any conflict between these Terms & Conditions and any other document, these Terms & Conditions shall take precedence unless explicitly stated otherwise.

1.3 Language of Agreement

These Terms & Conditions are published in English. hibajjee operates in English as its primary platform language. Where any translation or summary of these terms is provided for convenience, the English-language version shall be the authoritative and binding version for all purposes.

2.1 Minimum Age Requirement

You must be at least 18 years of age to register an account or use any service provided by hibajjee. This requirement is absolute and non-negotiable. hibajjee strictly prohibits access to its platform by persons under 18 years of age. By creating an account, you confirm and warrant that you are aged 18 or above.

2.2 Age Verification

hibajjee reserves the right to request documentary evidence of your age at any time. Acceptable documents include, but are not limited to: national identity card, passport, or driver's licence. Until satisfactory age verification is completed, hibajjee may suspend withdrawal capabilities or restrict access to certain features. Any account found to belong to a person under 18 years of age will be immediately and permanently closed, and all associated balances will be handled in accordance with applicable responsible gaming procedures.

2.3 Geographic Eligibility

hibajjee is an internationally operated platform. It is your sole responsibility to ensure that accessing and using hibajjee is lawful in your jurisdiction. hibajjee makes no representations as to the legality of its services in any particular jurisdiction. Players from jurisdictions where online gambling is prohibited must not register or use the platform. hibajjee targets and serves players based in Bangladesh who are eligible under these terms.

2.4 Capacity to Contract

By registering an account, you confirm that you have full legal capacity to enter into a binding contract under the laws of your jurisdiction, that you are not acting on behalf of any other person, and that you are not aware of any legal restriction or court order preventing you from entering into gambling or betting agreements.

3.1 Registration Requirements

To access the full range of hibajjee services, you must register a personal account. During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, email address, and any other details requested by hibajjee. You agree to maintain and promptly update your account information to keep it accurate and complete at all times.

3.2 One Account Per Person

Each individual person is permitted to hold only one registered account on hibajjee. The creation of duplicate or multiple accounts ("multi-accounting") is strictly prohibited regardless of the reason. Where hibajjee identifies that a player holds more than one account, we reserve the right to close all duplicate accounts, void any pending bets or wagers, and withhold any bonuses or promotional funds associated with those accounts. Winnings accrued through multi-accounting may also be forfeited at hibajjee's discretion.

3.3 Account Security & Confidentiality

You are solely responsible for maintaining the confidentiality of your hibajjee username and password. You agree not to share your login credentials with any other person and not to allow any third party to access your account. All activities conducted through your account will be deemed to have been conducted by you and you accept full responsibility for them.

hibajjee will never contact you to request your password by any means including email, live chat, telephone, or social media. If you receive any such request purportedly from hibajjee, treat it as fraudulent and report it to our support team immediately.

3.4 Accurate Personal Information

Providing false, misleading, or incomplete information during registration or at any subsequent point constitutes a material breach of these Terms & Conditions. hibajjee reserves the right to suspend or permanently close any account where the information provided is found to be inaccurate or fraudulent, and to withhold or reverse any associated withdrawals pending investigation.

4.1 Accepted Payment Methods

hibajjee currently accepts deposits and processes withdrawals via the following methods:

• Mobile Financial Services (MFS): bKash, Nagad, Rocket, Upay
• International Cards: Visa, Mastercard
• Bank Transfer: Dutch-Bangla Bank, City Bank

hibajjee reserves the right to add, remove, or modify accepted payment methods at any time. Players will be notified of material changes via the hibajjee website or by direct communication to their registered account.

4.2 Deposits

All deposits made to hibajjee must originate from a payment account or method that is registered in your own name. Deposits from third-party accounts are strictly prohibited. The minimum deposit amount is ৳200 for local MFS transactions. There is no fee charged by hibajjee on standard local MFS deposits, though your payment provider may apply its own transaction charges. Deposits are generally credited to your hibajjee account immediately upon confirmation from the payment provider.

4.3 Withdrawals

Withdrawal requests are processed to the same payment method used for the corresponding deposit wherever technically possible. hibajjee may require identity verification documentation before processing any withdrawal. Withdrawal processing times vary by method but hibajjee aims to complete all verified withdrawal requests within 24–72 hours. hibajjee reserves the right to delay or withhold a withdrawal if the account is under investigation for a potential breach of these terms.

Players are responsible for any fees charged by their payment provider on receipt of a withdrawal. hibajjee does not charge a fee on standard local MFS withdrawals.

4.4 Currency

All transactions on hibajjee are conducted in Bangladeshi Taka (৳ BDT) unless otherwise specified. All displayed balances, deposit amounts, withdrawal amounts, and bonus values are denominated in ৳ BDT. Any currency conversion costs incurred through your payment provider are your sole responsibility.

4.5 Anti-Money Laundering

hibajjee is committed to preventing money laundering and the financing of illegal activities. All transactions are monitored in accordance with our anti-money laundering procedures. hibajjee may request supporting documentation to verify the source of funds deposited to your account. Failure to provide satisfactory documentation may result in account suspension and the reporting of suspicious activity to relevant authorities.

5.1 Bonus Eligibility

Bonuses and promotional offers on hibajjee are available to eligible registered players only. Unless otherwise stated, bonuses are available to one account per person, per household, per device, and per IP address. hibajjee reserves the right to decline a bonus request or withdraw a bonus from any player who does not meet the eligibility criteria at the time of the offer.

5.2 Wagering Requirements

All bonuses awarded on hibajjee are subject to wagering requirements unless explicitly stated otherwise in the specific promotion terms. Wagering requirements specify how many times a bonus amount (or bonus plus deposit, as stated in the offer) must be wagered before a withdrawal can be requested. The applicable wagering requirement, eligible games, time limits, and any game contribution percentages will be set out in the specific promotion terms published on hibajjee at the time of the offer.

5.3 Bonus Abuse

Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same bonus more than once; using betting strategies designed to circumvent wagering requirements; colluding with other players to fulfil wagering requirements; exploiting errors or technical glitches in the bonus system. hibajjee reserves the right to void bonuses, void associated winnings, and suspend or close accounts where bonus abuse is identified.

5.4 Promotional Changes

hibajjee reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice. Seasonal promotions aligned with BPL season, Eid, Pohela Boishakh, and other events are subject to their own specific terms published at the time of each campaign.

6.1 Bet Placement

All bets placed on hibajjee are final once confirmed. You are responsible for ensuring the accuracy of each bet — including selection, stake, and market — before confirming it. hibajjee does not accept requests to cancel confirmed bets except in circumstances explicitly provided for in the applicable sport or game rules (for example, an event being cancelled or postponed).

6.2 Odds and Prices

Odds and prices displayed on hibajjee are subject to change up to the moment a bet is confirmed. In the sportsbook, if the odds on a selection change between the time you add a selection to your bet slip and the time you confirm the bet, the system will display the updated odds for your review before confirmation. hibajjee reserves the right to correct any odds that are displayed due to a technical error and to void bets placed at manifestly incorrect odds.

6.3 Maximum Winnings

hibajjee applies maximum winnings limits on all betting and gaming products. These limits are published in the relevant sections of the platform for sportsbook markets and are incorporated into the game parameters for casino products. hibajjee reserves the right to reduce maximum stake or winnings limits for individual players without prior notice if exceptional circumstances warrant it.

6.4 Malfunction of Games or Systems

In the event of a technical malfunction affecting a game, bet, or transaction on hibajjee, all affected bets and transactions may be declared void and stakes returned to the player's account. hibajjee shall not be liable for any losses claimed to arise from a technical malfunction. The principle that "malfunction voids all pays and plays" applies to all casino and gaming products on the platform.

7.1 Prohibited Activities

The following are strictly prohibited on hibajjee:

• Registering more than one account (multi-accounting)
• Using automated software, bots, or artificial intelligence tools to place bets or interact with games
• Exploiting software bugs, errors, or glitches for financial gain
• Engaging in match-fixing, spot-fixing, or any form of sports manipulation
• Laundering money or using hibajjee for any illegal financial activity
• Accessing hibajjee from a jurisdiction where online gambling is prohibited
• Providing false identity documentation or misrepresenting your identity
• Colluding with other players in live casino or poker formats to gain an unfair advantage
• Using another person's payment method without their explicit consent
• Any form of fraud, misrepresentation, or deceptive conduct directed at hibajjee or other players

7.2 Consequences of Prohibited Conduct

Where hibajjee determines, in its reasonable judgement, that a player has engaged in prohibited conduct, hibajjee reserves the right to: immediately suspend or permanently close the account; void any open or pending bets; withhold or forfeit account balances and bonuses; report the activity to relevant financial or law enforcement authorities; and pursue any other remedy available under applicable law.

8.1 Ownership of Content

All content on hibajjee — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software — is the property of hibajjee or its content suppliers and is protected by applicable intellectual property laws. The hibajjee name, logo, and all related product and service names are trademarks of hibajjee. You are not granted any right or licence to use any trademark displayed on hibajjee without prior written permission.

8.2 Restrictions on Use

You may not copy, reproduce, republish, upload, post, transmit, distribute, or use any content from hibajjee for any commercial purpose without the prior written consent of hibajjee. Personal, non-commercial use of hibajjee content is permitted provided you do not modify the content and you retain all copyright and proprietary notices. Any unauthorised use of hibajjee content may give rise to a claim for damages and may also constitute a criminal offence.

9.1 No Warranty

hibajjee is provided on an "as is" and "as available" basis. hibajjee makes no representations or warranties of any kind, express or implied, as to the operation of the platform, the accuracy or completeness of any content, or the uninterrupted availability of the service. To the fullest extent permitted by applicable law, hibajjee disclaims all warranties, express or implied.

9.2 Limitation of Damages

To the maximum extent permitted by applicable law, hibajjee shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of hibajjee or from any interruption, suspension, or termination of the service. This includes, without limitation, loss of profits, loss of data, loss of goodwill, or any other intangible loss. hibajjee's total liability to you in connection with any single claim shall not exceed the total net deposits made by you to your hibajjee account in the 30-day period immediately preceding the event giving rise to the claim.

9.3 Force Majeure

hibajjee shall not be liable for any failure or delay in performance of its obligations under these Terms & Conditions where such failure or delay results from events beyond our reasonable control, including but not limited to: acts of God, government action, internet infrastructure failure, power outages, civil unrest, or any other event that reasonably falls within the definition of force majeure.

10.1 Voluntary Closure by the Player

You may close your hibajjee account at any time by contacting our support team via live chat or by emailing support@hibajjee. Before closing your account, you should withdraw any remaining balance. Upon receiving a closure request, hibajjee will process it within a reasonable timeframe. Accounts closed voluntarily may be reopened upon request, subject to re-verification of identity and age, unless the account was closed as part of a self-exclusion arrangement (see Section 11).

10.2 Closure or Suspension by hibajjee

hibajjee reserves the right to suspend or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms & Conditions; suspected or confirmed fraudulent activity; failure to provide satisfactory identity or age verification documentation; reasonable suspicion of multi-accounting; or any other circumstance where hibajjee reasonably determines that continued operation of the account poses a risk to the platform, other players, or the integrity of the service.

10.3 Balances on Closure

Where an account is closed voluntarily by the player and there is no outstanding investigation or breach of these terms, any verified balance remaining in the account will be returned to the player via the player's most recently used payment method within a reasonable timeframe. Where an account is closed due to a breach of these Terms & Conditions, hibajjee reserves the right to withhold some or all of the balance pending the outcome of any investigation.

11.1 Our Commitment

hibajjee recognises that for a small number of players, gambling can become problematic. We take our duty of care seriously and provide a range of tools to help players maintain control of their gambling activity. These tools are available to all registered players from the account settings section of hibajjee at any time.

11.2 Available Responsible Gaming Tools

• Deposit Limits: Set daily, weekly, or monthly limits on deposits. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session Time Reminders: Set alerts to notify you of how long you have been logged in during a single session.
• Self-Exclusion: Temporarily or permanently exclude yourself from hibajjee. During self-exclusion, your account is locked, marketing communications are suspended, and you will not be able to create a new account on the platform.
• Reality Checks: Periodic on-screen reminders displaying your net session win/loss position and session duration.

11.3 Self-Exclusion

If you wish to self-exclude from hibajjee, please contact our support team via live chat or by emailing support@hibajjee. Self-exclusion requests are processed within 24 hours. Please do not continue gambling while your self-exclusion request is being processed. Self-exclusion periods start at 30 days and can be set for longer periods including permanent exclusion. Once a self-exclusion period is active, it cannot be reduced or cancelled until the original period has expired.

12.1 Amendments to These Terms

hibajjee reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, hibajjee will provide reasonable notice to registered players via the hibajjee website, by email to the address registered on your account, or by notification within the platform. The "Last Updated" date at the top of this page will be revised to reflect the most recent version. Your continued use of hibajjee after any amendment is published constitutes your acceptance of the revised terms. If you do not accept an amendment, you must close your account before the amendment takes effect.

12.2 Severability

If any provision of these Terms & Conditions is found by a competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect. The severed provision shall be replaced by a valid provision that most closely reflects the intent of the original.

12.3 No Waiver

hibajjee's failure to enforce any right or provision of these Terms & Conditions shall not be deemed a waiver of such right or provision. Any waiver by hibajjee of a breach of any provision of these terms must be in writing and shall not be construed as a waiver of any subsequent breach of the same or any other provision.

12.4 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to hibajjee's operating jurisdiction. In the event of any dispute arising out of or in connection with these Terms & Conditions or your use of hibajjee, you agree to first contact our support team at support@hibajjee to seek an informal resolution. hibajjee will endeavour to respond to all formal complaints within 10 business days (Bangladesh Standard Time, UTC+6). Where informal resolution is not possible, disputes shall be referred to the appropriate dispute resolution mechanism in accordance with hibajjee's applicable licensing framework.

12.5 Contact Information

For any questions, concerns, or formal complaints relating to these Terms & Conditions, please contact hibajjee using the details below:

• Email: support@hibajjee
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all enquiries within 24 hours (BST, UTC+6)