hibajjee Frequently Asked Questions

hibajjee requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. Accepted documents for Bangladesh players include your National Identity Card (NID), passport, or birth certificate. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unedited photos or scans. Verification is typically completed within 24 hours of submission. Full KYC must be completed before your first withdrawal is processed.

Resetting your hibajjee password is straightforward. Click the "Forgot Password" link on the login page and enter your registered email address or mobile number. You will receive a secure reset link or one-time code within a few minutes. Follow the instructions to set a new password. If you do not receive the reset email, check your spam folder. If the problem persists, contact our support team at support@hibajjee with your registered email and we will assist you promptly.

No. hibajjee strictly enforces a one-account-per-player policy. Opening multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact support@hibajjee immediately so we can merge or close the duplicate before any punitive action is taken.

To close your hibajjee account permanently, contact our support team at support@hibajjee with the subject line "Account Closure Request". Before closure, any remaining balance will be withdrawn to your registered payment method (bKash, Nagad, Rocket, or Upay). Please note that if you are closing your account for gambling-related reasons, our team will also offer you self-exclusion as an alternative — a reversible option that pauses your access without permanently deleting your data. Permanent account closure is irreversible once processed.

The minimum deposit on hibajjee is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposit amounts, though your chosen payment provider may impose their own per-transaction limits. For larger deposits via Dutch-Bangla Bank, City Bank, or other bank transfer methods, processing times may vary from a few minutes to several hours depending on the bank's settlement schedule.

The minimum withdrawal amount on hibajjee is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. Most withdrawals via bKash and Nagad are completed within 1–4 hours during business hours. Bank transfer withdrawals (Dutch-Bangla Bank, City Bank, BRAC Bank) may take 1–3 business days. Full KYC verification must be completed before any withdrawal is approved.

hibajjee does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, Upay, or your bank) may apply their own transaction or service charges according to their standard fee schedule — this is outside hibajjee's control. We recommend checking the latest fee information directly with your payment provider before initiating a large transaction. For withdrawals, hibajjee covers the processing cost on our end at no charge to you.

Yes. hibajjee supports deposits and withdrawals via Nagad, Rocket (Dutch-Bangla Bank), and Upay in addition to bKash. All four mobile financial services are available directly from the Cashier section of your hibajjee account. To deposit via Nagad or Rocket, select your preferred method in the Cashier, enter the amount, and follow the on-screen instructions to complete the transfer from your mobile wallet. Deposits via all four methods are typically credited within seconds to a few minutes.

Yes. All slot games on hibajjee — including titles from Pragmatic Play, NetEnt, Microgaming, and other leading studios — use certified Random Number Generator (RNG) technology to produce outcomes that are completely random and unpredictable on every spin. The RNG systems used by our game providers are independently audited by third-party testing laboratories. Each game also displays its theoretical Return to Player (RTP) percentage, which is visible in the game information panel before you start playing.

Yes. hibajjee is fully optimised for mobile play on both Android and iOS devices. The entire platform — including cricket betting, live casino tables from Evolution Gaming and Ezugi, Pragmatic Play slots, Kalaka Bingo, and Mega Fishing — is accessible via your mobile browser without downloading any additional app. The mobile interface adapts automatically to your screen size. For the best experience, use a modern browser (Chrome or Safari) on a stable internet or 4G connection.

The minimum bet size for cricket betting on hibajjee is ৳50 BDT per market selection. This applies to all cricket markets including BPL match winner, T20 over/under, and Asian handicap bets. The maximum stake per selection varies by market and match type — higher-profile fixtures such as ICC World Cup finals may carry higher maximum stake limits. Accumulator (parlay) bets are available, and the minimum combined stake remains ৳50 BDT regardless of the number of selections in the slip.

hibajjee's live casino features real human dealers streamed in high definition, with games including Live Baccarat, Live Roulette, Live Blackjack, Live Dragon Tiger, and game-show format titles such as Crazy Time and Mega Ball — provided by Evolution Gaming and Ezugi. Dedicated Baccarat and Roulette tables with Bangladesh Standard Time (BST, UTC+6) friendly operating hours are available. Minimum bet amounts for live casino tables vary by table and game type, starting from approximately ৳100 BDT on most standard tables.

Wagering requirements specify how many times you must bet the bonus amount (or bonus + deposit, depending on the offer) before the bonus funds become withdrawable cash. hibajjee clearly states the wagering multiplier for every bonus on the promotions page and in the individual bonus terms. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in total bets using those funds before withdrawal. Not all game types contribute equally — slots typically contribute 100%, while live casino and sports bets may contribute at a reduced rate.

Yes. hibajjee periodically offers free spins on selected slot titles from Pragmatic Play and other providers as part of welcome packages, reload bonuses, and seasonal promotions (for example, during Pohela Boishakh, Eid, or BPL season). Free spins are credited to your account automatically when the qualifying condition is met (such as a first deposit). Winnings from free spins are credited as bonus funds and are subject to the wagering requirements stated in the associated promotion terms.

No. Bonus funds on hibajjee cannot be withdrawn directly — they must first be converted to real money by meeting the stated wagering requirements. Until the wagering requirement is fulfilled, bonus funds are ring-fenced from your withdrawable cash balance. You can track your wagering progress in real time from your account's Bonus section. If you wish to forfeit a bonus before completing the wagering requirement, you can decline it via account settings, which will remove the bonus and any bonus-derived winnings from your balance.

Yes. hibajjee operates a loyalty programme that rewards regular players with points for every qualifying bet placed across sports, live casino, and slots. Accumulated loyalty points can be exchanged for bonus funds, free spins, or other rewards. Players who reach higher tiers in the programme may unlock additional benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive invitations to seasonal promotions during BPL, IPL, and other major cricket events. Details of the current loyalty tier structure are available in the Promotions section of your account.

The minimum age to register and play on hibajjee is 18 years old. This is an absolute requirement — no exceptions. All players are required to complete identity verification (KYC) which includes submission of a government-issued ID document such as a National Identity Card (NID) or passport. Any account found to be operated by a person under 18 will be immediately suspended, and all deposits refunded. hibajjee takes its underage gambling prevention obligations seriously and investigates all related reports as a priority.

hibajjee provides a full suite of responsible gaming tools accessible from Account Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits in BDT — reductions take effect immediately, while increases require a mandatory 24-hour cooling-off period. You can also set session time limits, activate reality check reminders, request a cool-off period (24 hours to 30 days), or initiate self-exclusion (30 days, 90 days, 1 year, or permanent). All tools are self-service and available 24/7. For help activating any tool, contact support@hibajjee.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, act immediately — do not wait for the problem to escalate. hibajjee encourages you to use our self-exclusion feature straight away, which can be activated in seconds from your account settings. You can also contact our Responsible Gaming support team confidentially at support@hibajjee (subject line: "Responsible Gaming Support") and we will assist you without judgement. For professional counselling, Bangladesh-based emotional support services such as Kaan Pete Roi are available for players in distress.

Self-exclusion on hibajjee blocks your access to all products on the platform — cricket betting, BPL and T20 markets, live casino, slots, Kalaka Bingo, Mega Fishing, and all other games. It takes effect immediately upon activation and covers all devices. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred duration (minimum 30 days). During the exclusion period, hibajjee will also suppress all promotional marketing emails and SMS messages to your registered contact details. To end a self-exclusion before the chosen period expires, you must submit a written request to support@hibajjee and observe a mandatory 7-day reflection period before access is restored.